{"id":3,"date":"2023-03-24T18:40:10","date_gmt":"2023-03-24T18:40:10","guid":{"rendered":"https:\/\/new.simplymortgagesandlife.co.uk\/?page_id=3"},"modified":"2023-04-12T08:40:46","modified_gmt":"2023-04-12T08:40:46","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/simplymortgagesandlife.co.uk\/index.php\/privacy-policy\/","title":{"rendered":"Customer Privacy Notice"},"content":{"rendered":"\n

Simply Mortgages and Life (our Firm<\/strong>, we<\/strong>, our, us<\/strong>) an Appointed Representative of PRIMIS Mortgage Network  a trading name of Advance Mortgage Funding Limited (Our Network<\/strong>) <\/p>\n\n\n\n

Why are we asking you to read this document? <\/p>\n\n\n\n

During the course of dealing with us we will ask you to provide us with detailed personal information relating to  your existing circumstances, your financial situation and, in some cases, your health and family health history  (Your Information<\/strong>). We would like to explain to you what we will need to do with Your Information<\/strong>, and  the various rights you have in relation to Your Information. <\/strong><\/p>\n\n\n\n

What do we mean by \u201cYour Information\u201d? <\/p>\n\n\n\n

Your Information means any information describing or relating to you. Your Information may identify you  directly, for example your name, address, date or birth, National Insurance number and the like. Your  Information may also identify you indirectly, for example, your employment situation, your physical and mental  health history, or any other information that could be associated with your cultural or social identity.  <\/p>\n\n\n\n

In the context of providing you with assistance in relation to your mortgage and\/or insurance requirements Your  Information may include: <\/p>\n\n\n\n

\u2022 Title, names, date of birth, gender, nationality, civil\/marital status, contact details, addresses and  documents that are necessary to verify your identity <\/p>\n\n\n\n

\u2022 Employment and remuneration information, (including salary\/bonus schemes\/overtime\/sick pay\/other  benefits), employment history  <\/p>\n\n\n\n

\u2022 Bank account details, tax information, loans and credit commitments, personal credit history, sources of  income and expenditure, family circumstances and details of dependents <\/p>\n\n\n\n

\u2022 Health status and history, details of treatment and prognosis, medical reports (further details are provided  below specifically with regard to the processing we may undertake in relation to this type of information)  <\/p>\n\n\n\n

\u2022 Any pre-existing mortgage and\/or insurance products and the terms and conditions relating to these The basis upon which our Firm will deal with Your Information <\/p>\n\n\n\n

When we speak with you about your mortgage and\/or insurance requirements we do so on the basis that a  contract for the supply of services <\/em><\/strong>is in place between us. In order to perform that contract, and to arrange  the products you require, we have the right to use Your Information for the purposes we set out below. <\/p>\n\n\n\n

Alternatively, either in the course of initial discussions with you or <\/strong>when the contract between us has come to  an end for whatever reason, we have the right to use Your Information provided it is in our legitimate business  interest to do so and your rights are not affected<\/em><\/strong>. For example, we may need to respond to requests from  mortgage lenders, insurance providers and our Network relating to the advice we have given to you, or to make  contact with you to seek feedback on the service you received. <\/p>\n\n\n\n

On occasion, we will use Your Information to enable us to meet any contractual responsibilities we may owe  our Network, or for wider compliance with any legal or regulatory obligation to which we might be  subject<\/em><\/strong>. If this were to arise we would be processing Your Information in order to meet a legal, compliance or  other regulatory obligation to which we are subject.<\/p>\n\n\n\n

AR Template Customer Privacy Notice \u2013 Launch Version FCL \u2013 16.02.2018 <\/p>\n\n\n\n

The basis upon which we will process certain parts of Your Information <\/p>\n\n\n\n

Where you ask us to assist you with your insurance needs, in particular life insurance and insurance that may  assist you in the event of an accident or illness, we will ask you information about your ethnic origin, your health  and medical history (Your Special Data)<\/strong>. We will record and use Your Special Data in order to make enquiries  of insurance providers in relation to insurance products that may meet your needs and to provide you with  advice regarding the suitability of any product that may be available to you.  <\/p>\n\n\n\n

If you have parental responsibility for children under the age of 16 it is also very likely that we (and consequently  our Network) will record information on our systems that relates to those children and potentially, to their Special  Data. <\/p>\n\n\n\n

The arrangement of certain types of insurance may involve disclosure by you to us of information relating to  historic or current criminal convictions or offences (together \u201cCriminal Disclosures<\/strong>\u201d). This is relevant to  insurance related activities such as underwriting, claims and fraud management.  <\/p>\n\n\n\n

Your Special Data and any Criminal Disclosures will be used by us in the same way as Your Information  generally, as set out in this Customer Privacy Notice. <\/p>\n\n\n\n

When we process your Special Data and any Criminal Disclosures we do so on the basis that it is in the  substantial public interest to be able to provide vital insurance products and as permitted by UK data protection  related laws and regulations from time to time. Information on Special Category Data and Criminal Disclosures  must be capable of being exchanged freely between insurance intermediaries such as our Firm, and insurance  providers, to enable customers to secure the important insurance protection that their needs require. <\/p>\n\n\n\n

How do we collect Your Information? <\/p>\n\n\n\n

We will collect and record Your Information from a variety of sources, but mainly directly from you. You will  usually provide information during the course of our initial meetings or conversations with you to establish your  circumstances and needs and preferences in relation to mortgages and insurance. You will provide information  to us verbally and in writing, including email.  <\/p>\n\n\n\n

We may also obtain some information from third parties, for example, credit checks, information from your  employer, and searches of information in the public domain such as the voters roll. If we use technology  solutions to assist in the collection of Your Information, such as software that is able to verify your identity on line or to access your credit status and\/or bank account entries, then you will be required to provide your consent  for us or our nominated processor to access your information in this manner, and details of how such software  operates will be provided to you prior to the activation of the service.  <\/p>\n\n\n\n

What happens to Your Information when it is disclosed to us? <\/p>\n\n\n\n

In the course of handling Your Information we will: <\/p>\n\n\n\n

\u2022 record and store Your Information in our paper files, mobile devices and on our computer systems  (websites, email, hard drives, cloud facilities<\/em>) and it will be accessed by employees and consultants within,  or contractors engaged, by our Firm as necessary to provide our service to you and to perform any  administration tasks associated with or incidental to that service <\/p>\n\n\n\n

\u2022 submit Your Information to mortgage lenders and\/or insurance product providers, both in paper form and  on-line via mortgage lender\/insurance provider systems, in order to progress any enquiry or application  made on your behalf and to deal with any additional questions or administrative issues that mortgage  lenders and insurance providers may raise <\/p>\n\n\n\n

\u2022 input Your Information, along with full details of the mortgage and\/or insurance, discussed with you or which  you have taken out, to the computer systems of our Network<\/p>\n\n\n\n

AR Template Customer Privacy Notice \u2013 Launch Version FCL \u2013 16.02.2018 <\/p>\n\n\n\n

\u2022 use Your Information for the purposes of responding to any queries you may have in relation to any  mortgage product or insurance policy you may take out, or to inform you of any developments in relation  to those products and\/or polices of which we might become aware <\/p>\n\n\n\n

Sharing and transferring Your Information <\/p>\n\n\n\n

From time to time Your Information will be shared with or transferred to: <\/p>\n\n\n\n

\u2022 our Network <\/p>\n\n\n\n

\u2022 to mortgage lenders and insurance providers <\/p>\n\n\n\n

\u2022 third parties who we believe will be able to assist us with your enquiry or application, or who are able to  support your needs as identified, such third parties will include but may not be limited to, product  specialists (including those within our Network and other Appointed Representatives of the Network),  estate agents, providers of legal services such as conveyancing, surveyors and valuers (in each case  where we believe this to be required due to your particular circumstances). <\/p>\n\n\n\n

in each case for the purposes set out in this customer privacy notice, i.e. to progress your mortgage and\/or  insurance enquiry and to provide you with our professional services.  <\/p>\n\n\n\n

Please note that this sharing of Your Information does not entitle such third parties to send you  marketing or promotional messages: it is shared for the purpose of ensuring we can adequately  fulfil our responsibilities to you, and as otherwise set out in this Customer Privacy Notice. <\/strong><\/p>\n\n\n\n

We do not envisage that the performance by us of our service will involve Your Information being transferred  outside of the European Economic Area. <\/p>\n\n\n\n

The basis upon which our Network will deal with Your Information, Your  Special Data and Criminal Disclosures <\/p>\n\n\n\n

Our Network is authorised and regulated by the Financial Conduct Authority (FCA<\/strong>). Our Network is responsible  for the quality of the advice that we provide to you in relation to your mortgage and\/or insurance products, where  those products are regulated by the FCA. In the course of doing so, our Network will also process Your  Information generally, including Your Special Data and Criminal Disclosures. <\/p>\n\n\n\n

In the course of handling Your Information and Your Special Data\/Criminal Disclosures our Network will: <\/p>\n\n\n\n

\u2022 record and store Your Information and Your Special Data\/Criminal Disclosures on Network systems run on  secure servers. Your Information and Your Special Data\/Criminal Disclosures will be accessed by  authorised employees and consultants within, or engaged, by the Network as necessary for the purposes  of supervision, training, quality audits, customer surveys and complaint handling or otherwise to comply  with any other legal or regulatory obligation the Network may have <\/p>\n\n\n\n

\u2022 use, and where appropriate transmit, Your Information and Your Special Data\/Criminal Disclosures to  respond to any request from the FCA, the Financial Ombudsman Service, HMRC, the Office of the  Information Commissioner or any other regulatory, law enforcement or governmental body <\/p>\n\n\n\n

\u2022 need to access and process Your Information and Your Special Data\/Criminal Disclosures to deal with  enquiries received from mortgage lenders and insurance providers that relate to the service this Firm has  provided to you, including the payment of any commission or fees to us that may be linked to the product  you have taken out. <\/p>\n\n\n\n

Your Information and Your Special Data\/Criminal Disclosures will be retained by our Network either  electronically or in paper format for a minimum of six years and possibly for a longer period where this is required  to enable the Network to fulfil its legal and regulatory obligations.<\/p>\n\n\n\n

AR Template Customer Privacy Notice \u2013 Launch Version FCL \u2013 16.02.2018 <\/p>\n\n\n\n

Please note that the above information is a summary of the Network Privacy Policy for customers. If, you wish  to understand in more detail what the Network will do with Your Information and Special Data\/Criminal  Disclosures then please visit the Network Privacy Policy for customers located at  http:\/\/www.primis.co.uk\/privacy-policy-and-tcs <\/p>\n\n\n\n

Security and retention of Your Information <\/p>\n\n\n\n

Your privacy is important to us and we will keep Your Information secure in accordance with our legal  responsibilities. We will take reasonable steps to safeguard against Your Information being accessed unlawfully  or maliciously by a third party, accidentally lost, destroyed or damaged. <\/p>\n\n\n\n

We also expect you to take reasonable steps to safeguard your own privacy when transferring information to  us, such as not sending confidential information over unprotected email, ensuring email attachments are  password protected or encrypted and only using secure methods of postage when original documentation is  sent to us. <\/p>\n\n\n\n

Your Information will be retained by us either electronically or in paper format for a minimum of six years, or if  longer than six years, the duration of this Firm\u2019s relationship with you. <\/p>\n\n\n\n

Your rights in relation to Your Information <\/p>\n\n\n\n

THE RIGHTS MARKED WITH A * ARE EFFECTIVE FROM 25 MAY 2018 <\/strong><\/p>\n\n\n\n

You can: <\/p>\n\n\n\n

\u2022 request copies of Your Information that is under our control <\/p>\n\n\n\n

\u2022 ask us to further explain how we use Your Information <\/p>\n\n\n\n

\u2022 ask us to correct, delete* or require us to restrict or stop using Your Information (details as to the extent  to which we can do this will be provided at the time of any such request) <\/p>\n\n\n\n

\u2022 ask us to send an electronic copy of Your Information to another organisation should you wish* <\/p>\n\n\n\n

\u2022 change the basis of any consent you may have provided to enable us to market to you in the future  (including withdrawing any consent in its entirety) <\/p>\n\n\n\n

How to make contact with our Firm in relation to the use of Your Information <\/p>\n\n\n\n

If you have any questions or comments about this document, or wish to make contact in order to exercise any  of your rights set out within it please contact: <\/p>\n\n\n\n

Clare Cook, Principal of Simply Mortgages and Life on 01543 418886 or 07737 663291 <\/p>\n\n\n\n

If we feel we have a legal right not to deal with your request, or to action it in different way to how you have  requested, we will inform you of this at the time. <\/p>\n\n\n\n

You should also make contact with us as soon as possible on you becoming aware of any unauthorised  disclosure of Your Information, so that we may investigate and fulfil our own regulatory obligations. <\/p>\n\n\n\n

If you have any concerns or complaints as to how we have handled Your Information or Your Special  Data\/Criminal Disclosures you may lodge a complaint with the UK’s data protection regulator, the ICO, who can  be contacted through their website at https:\/\/ico.org.uk\/global\/contact-us\/ or by writing to Information  Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.<\/p>\n\n\n\n

AR Template Customer Privacy Notice \u2013 Launch Version FCL \u2013 16.02.2018 <\/p>\n","protected":false},"excerpt":{"rendered":"

Simply Mortgages and Life (our Firm, we, our, us) an Appointed Representative of PRIMIS Mortgage Network  a trading name of Advance Mortgage Funding Limited (Our Network)  Why are we asking you to read this document?  During the course of dealing with us we will ask you to provide us with detailed personal information relating to  […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"\nCustomer Privacy Notice - Simply Mortgages and Life<\/title>\n<meta name=\"description\" content=\"Simply Mortgages and Life are an Appointed Representative of PRIMIS Mortgage Network a trading name of Advance Mortgage Funding Limited.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/simplymortgagesandlife.co.uk\/index.php\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Privacy Notice - Simply Mortgages and Life\" \/>\n<meta property=\"og:description\" content=\"Simply Mortgages and Life are an Appointed Representative of PRIMIS Mortgage Network a trading name of Advance Mortgage Funding Limited.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/simplymortgagesandlife.co.uk\/index.php\/privacy-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Simply Mortgages and Life\" \/>\n<meta property=\"article:modified_time\" content=\"2023-04-12T08:40:46+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/simplymortgagesandlife.co.uk\/index.php\/privacy-policy\/\",\"url\":\"https:\/\/simplymortgagesandlife.co.uk\/index.php\/privacy-policy\/\",\"name\":\"Customer Privacy Notice - Simply Mortgages and Life\",\"isPartOf\":{\"@id\":\"https:\/\/simplymortgagesandlife.co.uk\/#website\"},\"datePublished\":\"2023-03-24T18:40:10+00:00\",\"dateModified\":\"2023-04-12T08:40:46+00:00\",\"description\":\"Simply Mortgages and Life are an Appointed Representative of PRIMIS Mortgage Network a trading name of Advance Mortgage Funding Limited.\",\"breadcrumb\":{\"@id\":\"https:\/\/simplymortgagesandlife.co.uk\/index.php\/privacy-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/simplymortgagesandlife.co.uk\/index.php\/privacy-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/simplymortgagesandlife.co.uk\/index.php\/privacy-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/simplymortgagesandlife.co.uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Privacy Notice\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/simplymortgagesandlife.co.uk\/#website\",\"url\":\"https:\/\/simplymortgagesandlife.co.uk\/\",\"name\":\"Simply Mortgages and Life\",\"description\":\"Simply Mortgages and Life is a mortgage broker. 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